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Terms & Conditions (Including 'colour eye accessory assessment form')

Please read the following carefully. Swapeyes.co.uk is a trading name of Swapstyles Your use of Swapeyes.com website and purchase of products from us means that you agree to these terms and conditions.

The manufacturers advise that customers soak the lenses in contact lens solution for 2hours prior to use.

If you're a first time user please read this 'colour eye accessory assessment form':

I do not suffer for any of the following:

- Any eye infections (e.g. Conjuctivitis) 

- Any corneal condition (e.g. Keratitis)

- Any allergic eye conditions (e.g. Hay fever)

- Any chronic eye conditions (e.g. Glaucoma)

I intend to use FUNKY VISION Colour Eye Accessories for cosmetic colour change purposes only and not to correct any defects of sight or refractive error.

I have received clear instructions and guidance for the safe wearing, removal and care of my new Colour Eye Accessories.

I have been advised to immediately remove my Colour Eye Accessories if I experience any undue irritation, discomfort, excess watering or redness of the eye.

I have received details of FUNKY VISION helpline number: 01507 605777.

I understand the need for regular periodic check-ups with an eye care practitioner.

I am over the age of 16.

I understand and acknowledge the FUNKY VISION, Colour Eye Accessories are not classified as medical devices and are governed by the EU Cosmetics Directive; however, in the clinical opinion of the company's qualified ophthalmologist, they are only considered suitable for those with normal healthy eyes, who can confirm ALL 7 statements above to be true and accurate.

Important

If you are in any doubt what so ever as to whether FUNKY VISION Colour Eye Accessories are suitable for you please consult your own medical or eye care practitioner.

For further information please contact us at: sales@swapeyes.com or contact your eye care practitioner.

All lenses ordered include a instruction for use leaflet. Reading the terms and conditions confirms that you will read this information before use.

-       Eye accessories are intended for occasional use only.

-       These are not to be worn by people under the age of 16.

-       Never swap lenses with another person.

-       Ensure you use a suitable multi purpose soft contact lens solution.

-       Once opened the lenses have a life span as indicated on the packet.

-       Eye accessories are suitable for normal, healthy eyes. If you are in doubt as to whether these eye accessories are suitable for you, then please see a medical or eyecare practioner.

This document can also be found in the packaging of your colour contact lenses.

Safety

  • DO NOT wear if your eye accessories appear to be damaged.
  • DO NOT share your eye accessories with anyone else.
  • DO NOT let hairspray or any other cosmetic aerosols come into contact with your  eye accessories.
  • DO NOT participate in any water sports whilst wearing
  • DO NOT wear your eye accessories when using eye medication
  • DO NOT use tap water, saliva or any household cleaning agents to clean or wet your eye accessories or storage case.
  • ALWAYS remove your eye accessories before you go to bed
  • ALWAYS put your eye accessories in before applying make-up
  • ALWAYS take out eye accessories before removing make-up
  • ALWAYS replace your eye accessories if your eyes get red or irritated or if you have any discomfort or pain, and seek help from a qualified eyecare professional.

Important Information

Please note that these Eye Accessories are not intended to correct ant defect of sight and are intended only for cosmetic colour change.

If you suffer from any of the following, then you MUST NOT wear these eye accessories:

  • Corneal dystrophies
  • Corneal ulcers
  • Inflammation of the comea, e.g. keratitis
  • Inflammation of the eye, e.g. iritis, uveitis
  • Allergic eye conditions
  • Any pre-existing eye condition

If you are in any doubt, please seek further advice from medical or eyecare practitioner.

Eye Accessories are suitable for normal, healthy eyes. If you are in any doubt as to whether these eye accessories are suitable for you, then please consult a medical or eyecare practitioner.

Fitting and Aftercare

It is recommended that you consult your eyecare practitioner to ensure suitability and for practical advice on wearing and removing, (consultation fees may be charged).

Always have regular check-ups and follow the advice of your medical or eyecare practitioner.

If you feel any unexplained discomfort, watering, vision change or redness, remove immediately and seek help from a qualified eyecare practitioner.

If you have any questions or concerns regarding the information, please consult your medical or eyecare practitioner. 

Price

1. The price for each product is shown on www.swapeyes.com website. These prices are for sales to the United kingdom only.

2. We always try to make sure that the prices on www.swapeyes.com are accurate but errors may occur.

If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.

4. Prices are quoted on www.swapeyes.co.uk  in GBP £ Sterling.

Availability

We try to keep prices  on  www.swapeyes.com as up to date as possible but cannot guarantee that any particular product will always be available. If we can't supply a product you will not be charged for it and we will refund or re-crFunky Vision your account with the amount debited by us.

All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it. 

Delivery UK only

  • Deliveries are to destinations inside the U.K. Only.
  • Swapeyes aims to deliver products to destinations in the U.K. within working 3 days  in most circumstances,
  • All orders are sent by first class post.. 
  • We will make every effort to deliver within 3 working days  but we will not be liable for any loss caused to you by late delivery. 
  • If the products are not delivered within the estimated delivery time which we quote, please contact us via email and we will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid.
  • Please order with enough lead-time from www.swapeyes.co.uk to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this. 
  • This does not affect your statutory rights as a consumer.

Delivery  International

  • Swapeyes aims to deliver products to destinations outside the  U.K. within working 10 days  in most circumstances,
  • All orders are sent by first class post.. 
  • We will make every effort to deliver within 10 working days  but we will not be liable for any loss caused to you by late delivery. 
  • If the products are not delivered within the estimated delivery time which we quote, please contact us via email and we will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid.
  • Please order with enough lead-time from www.swapeyes.co.uk to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this. 
  • This does not affect your statutory rights as a consumer.

Privacy and Data Policy

Swapstyles makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998. 

When you place an Order, we may ask you for certain information and you may submit personal data to www.swapeyes.co.uk  (for example your name, phone number, postal address, email address, contact and bank / crFunky Vision card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. 

This information will be kept securely in accordance with our internal security policy and may be used to: 

1. process your order 

2. provide you with an up to date, efficient, and reliable service 

3. help fraud prevention i.e. we check card details with our crFunky Vision agency and reserve the right to refuse orders on that basis (your crFunky Vision rating can be checked for a nominal fee with the main UK agencies Equifax and Experian) 

4. open and run your account 

5. provide a more personal shopping experience. 

By making an order and submitting your data you agree to this use. 

We will never collect sensitive information about you without your explicit consent. 

Refunds

  • We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
  • We will try to attend to all returns as soon as practically possible.
  • If you haven't received the goods within 30days you must notify us in writing. We will investigate this and if the goods are lost we will issue a refund. 

Unwanted Products

  • Our policy is to ensure that you are satisfied every time you place an order with www.swapeyes.co.uk. If you are unhappy with an item when you receive it or if you simply change your mind please return it, with the despatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 7 days. 
  • We will make the refund directly to the crFunky Vision/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
  • You will have to pay for the return postage of the Products.
  • Please note that shipping charges are non-refundable.

Faulty Products

  • We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 7 days of receipt.
  • In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. 
  • Please note that the shipping service you use to send the products back should be suitable for the value of the item..
  • For help with items later than 7 days after your initial purchase please email us for more information. 
  • This does not affect your Statutory Rights.

Returning Unwanted or Faulty Products

  • Please contact us by email at www.swapeyes.com to inform us of your wish to return products.
  • You will be responsible for the returned products until they reach us

Swapeyes  Responsibilities

  • Swapeyes has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the dimensions stated on www.swapeyes.co.uk  or contact us for exact sizes. 
  • Swapeyes shall insure ordered products at their purchase value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction. 
  • Swapeyes will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services. 
  • These terms do not affect your statutory rights as a consumer, which are available to you. 
  • Subject as aforesaid, to the maximum extent permitted by law, Swapeyes excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Swapeyes shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to: 
  • Any incorrect or inaccurate information on www.swapeyes.com
  • Any interruptions to or delays in updating www.swapeyes.com
  • The infringement by any person of any Intellectual Property Rights of any third party caused by their use of www.swapeyes.com or any product purchased through www.swapeyes.com
  • Any loss or damage resulting from your use or the inability to use the www.swapeyes.com web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control 
  • Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong 
  • Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading , or from transmissions via emails or attachments received from Swapstyles or its licensees and affiliates 
  • The availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which www. www.swapeyes.com link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site admin, www.swapeyes.com administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions; 
  • All representations, warranties, conditions and other terms which but for this notice would have effect.

Reaching Us

If you would like help when ordering, information about a product, a request for product or if you would just like to provide us with feedback on our service, please email us at sales@swapeyes.com