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Shipping & Returns

 

Refunds

 

  • We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
  • We will try to attend to all returns as soon as practically possible.

 

Unwanted Products

 

  • Our policy is to ensure that you are satisfied every time you place an order with www.swapeyes.co.uk. If you are unhappy with an item when you receive it or if you simply change your mind please return it, with the despatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 7 days. 
  • We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
  • You will have to pay for the return postage of the Products.
  • Please note that shipping charges are non-refundable.

 

Faulty Products

 

  • We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 7 days of receipt.
  • In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. 
  • Please note that the shipping service you use to send the products back should be suitable for the value of the item..
  • For help with items later than 7 days after your initial purchase please email us for more information. 
  • This does not affect your Statutory Rights.

 

Returning Unwanted or Faulty Products

 

  • Please contact us by email at www.swapeyes.com to inform us of your wish to return products.
  • You will be responsible for the returned products until they reach us.